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Job Description:

Information Specialist

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P= osition: &= nbsp; Information Specialist

&nb= sp; = Reports to: Office Manager

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P= urpose:

To provide clerical and administrative support for the general office of the Chamber.

R= esponsibilities:

The primary focus of this job is to handle clerical, reception and administrative responsibilities for the Chamber, maintain off= ice supply inventory and central filing system.

D= uties:

<= span style=3D'mso-tab-count:1'> &= nbsp; General -

1.&n= bsp; First on line with telephone

2.&n= bsp; Serve walk-in guests=

3.&n= bsp; Counter sales

4.&n= bsp; Filing

5.&n= bsp; Order office supplies and maintain inventory

6.&n= bsp; Errands

7.&n= bsp; Mailings<= /span>

8.&n= bsp; Departmental support=

9.&n= bsp; Assist with data inp= ut

10.&= nbsp; Word processing=

11.&= nbsp; Handle other related responsibilities as assigned

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Specific –

1.&n= bsp; Answer the general office telephone calls and respond to questions and requests

2.&n= bsp; Maintain the general office records and files

3.&n= bsp; Sell publications at counter, manage inventory, and coordinate pricing

4.&n= bsp; Credit card authorizations as required

5.&n= bsp; Update database=

6.&n= bsp; Update community information and maintain supply of brochure and pamphlets for walk-ins and callers requesting information

7.&n= bsp; Keep telephone voice mail message current and retrieve voice messages

8.&n= bsp; Prepare Relocation Packets

9.&n= bsp; Send referral e-mail= s to referred members

10.&= nbsp; Track the information members and customers are requesting

11.&= nbsp; Assist with set-up f= or Chamber events

12.&= nbsp; Update Community Calendar, Member –2- Member Program

13.&= nbsp; Update members listi= ng on hotels, restaurants, employment agencies, etc.

14.&= nbsp; Take reservations for various luncheons, committee meetings and special events<= /p>

15.&= nbsp; Schedule S.C.O.R.E. counseling appointments and make confirmations

16.&= nbsp; Maintain Conference = Room Calendar

17.&= nbsp; Maintain conference room, lobby in an orderly condition

18.&= nbsp; Keep office stocked = with paper goods, beverages and coffee for meetings

19.&= nbsp; Have a clear and bas= ic understanding of the benefits of Chamber membership

20.&= nbsp; Provide miscellaneous administrative support

21.&= nbsp; Update online Chamber meetings and Events Calendar

22.&= nbsp; Assist in processing large mailers

23.&= nbsp; Assist with preparat= ion of “Chamber Communicator”

24.&= nbsp; Maintain Postage Met= er

25.&= nbsp; Handle all outgoing = and incoming mail

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C= ommittee:

1. General coordination of weekly meetings for Business in Action. May include: room set-up, coordinating speakers, caterers, a= nd balancing cash receipts if necessary.

2. = G= eneral coordination of monthly Business in Action Executive Committee. May include: preparation of agendas, minutes, and fax notification.

Performance Indicators:

1. = O= utstanding customer service skills

2. = E= xcellent phone and communication skills

3. = Q= uality of work

4. = F= iling accuracy

5. = P= roductivity within established timelines

6. = I= ncrease front counter revenue

7. = R= eaction by all department participants on interaction

Qualification Requirements:=

1. = V= erbal and written communication skills, including telephone

2. = C= ustomers service attitude

3. = C= omputer proficiency in word processing and data management

4. = T= eam player with the ability to accept directions

5. = A= bility to work under pressure in a fast paced environment